Terms and Conditions

Terms and Conditions

Effective Date: May 9, 2025
Company Name: House Clean House
Contact: (832) 639-6966 | Email | www.housecleanhouse.com

1. Agreement to Terms

By booking a cleaning service with House Clean House (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “your”) agree to be bound by these Terms and Conditions, which form a legally binding agreement.

2. Service Types and Scope

We offer the following cleaning services:

• Standard Cleaning – General upkeep of already maintained spaces

• Deep Cleaning – Intensive cleaning for high-traffic or neglected areas

• Move-In/Move-Out Cleaning – Comprehensive cleaning of vacant properties

Service details are listed on our website. Additional requests beyond the agreed scope may incur added charges.

3. Deposit and Payment Terms

To secure your appointment, a non-refundable deposit of 50% of the service total is required at the time of booking. The remaining balance is due upon our arrival at the property.

We accept payment via credit/debit card, cash, or [other payment methods].

4. Cancellation and Rescheduling

To cancel or reschedule, please notify us at least 48 hours in advance.

• Cancellations made less than 48 hours before the appointment will result in forfeiture of the deposit.

• Reschedules within 48 hours may be subject to a $25 rescheduling fee, based on availability.

5. Access and Property Conditions

You must provide timely access to the property. Failure to do so may result in cancellation and deposit forfeiture.
We reserve the right to decline service if the property is deemed unsafe or unsanitary (e.g., biohazards, pest infestation, hoarding).

6. Limitations of Service

We do not:

• Move heavy furniture or appliances

• Handle mold, bodily fluids, pet waste, or hazardous materials

• Perform outdoor or industrial cleaning

• Guarantee restoration of pre-damage conditions

7. Satisfaction Guarantee

If you are not satisfied with any part of the service, please contact us within 24 hours. We will make reasonable efforts to address your concerns. Refunds are not issued once services are rendered.

8. Late Payment and Non-Payment

Final payment is due upon arrival. Late or refused payments may result in:

• A $25 per day late fee

• Referral to a third-party collections agency

• Additional administrative or legal costs incurred to recover the balance

9. Staff Safety and Conduct

We are committed to creating a respectful, safe working environment. We reserve the right to immediately terminate service—without refund—if our staff is subjected to:

• Verbal abuse or harassment

• Threatening behavior

• Hazardous or illegal conditions

10. Force Majeure

We are not responsible for delays or cancellations caused by events beyond our control, including but not limited to weather, illness, power outages, or natural disasters. We will make every reasonable effort to reschedule.

11. Documentation and Privacy

We may take before-and-after photos for training, quality control, or insurance purposes. No identifiable personal items or faces will be shared without written consent. All client information is kept confidential in accordance with our privacy policy.

12. Governing Law

These Terms are governed by the laws of the State of [Insert State]. Any disputes arising from these Terms shall be resolved exclusively in the courts of [Insert County/State].

By booking a service, you acknowledge that you have read, understood, and agree to these Terms and Conditions.